SHIPPING & RETURNS
SHIPPING POLICY
PROCESSING: 1-3 business days.
SHIPPING:
Standard 5-8 business days - FREE
Express 2-3 business days - £5.00
Once shipped, you will receive a tracking number by email.
If you have not received your tracking within 3 business days, email us at support@lunele.online
We are not responsible for wrong addresses provided at checkout or for packages marked as delivered but not received.
RETURN & EXCHANGE POLICY
30 days to return. From delivery date.
Items must be unworn, unwashed, with tags attached.
We don't accept:
Items on sale
How to return: Email support@lunele.online with your order number. We will send you the instructions.
Return shipping is on you unless we sent the wrong or defective item.
Refunds take 3-5 business days after we receive your return. Shipping fees are not refundable.
Exchanges: We exchange for a different size for free (1st time). Email us to request.
Damaged? Email support@lunele.online within 48h with photos.